To have an effective compliance program, you must have an effective Hotline program. The operative word is “effective.” Many organizations have hotlines, but the supporting program reports are not effective. Neglecting to ensure program effectiveness is a grave error. It should be a priority to address complaints and allegations of wrongdoing in-house as opposed to driving that information to government agencies, litigating attorneys, media, and other outside entities, which can only lead to trouble. Not reacting promptly to information received can result in liabilities, challenges, and remediation efforts.
It is also important to promote a culture that encourages employees to raise concerns and report perceived problems internally and have managers assist in efforts to resolve the issues. As a result, employees will be more comfortable in raising concerns informally and resolving matters within the company’s management structure, which will ultimately lessen the need for “whistleblowing” to external parties.
Tips for a more effective Hotline program include the following:
For more information on this topic, please contact Laurel Eakes at leakes@complianceresource.com.
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